There are some countries unavailable to ship under the influence of suspension international mail service by coronavirus situation.

Please have a look "Shipping page" to make sure whether your area is available.

How to shop

Register first before you make a purchase

To make a purchase at this store, you required to get your own account first. Please create your account accompanying the display, and fulfill requirements. Put your phone number if possible. Your phone number would be on your package makes postmen in your area easier to contact you.

★If you are from France, please write your digit code (door code) with your address.

★If you didn’t receive any emails from the store after creating new account, you might have misspelled your email address.

★If you registered before Feb. 15th 2017, your user name is made automatically from your email address before “@”.

Amount price of your purchase includes shipping fee

You might consider amount price when you shop. Shipping fee is one of important thing to know how much your amount goes. Shipping fee depends on weight. Each product page is written weight. “Additional information” tab has the product weight next to description tab under the product photos as the image here.

You can calculate total weight. Then you can make sure the total shipping fee from Shipping page. Or if you put all products you like to buy into the cart, it would be calculated total shipping fee automatically for you.

After you make a purchase

You will receive an email from You and Me Japan which lets you know the dispatch. After you get the email, you can see the tracking number from My Account page. You can track from Japan Post web site.

Reserved Item Policy

Reserved Item available if you are experienced customer at this store You and Me JAPAN before. After one week the item posted, it is available to accept as Reserved Item. Maximum period for 2 weeks. It would be turned normal item anybody can buy if the item hasn’t made a purchase after the period. The tittle of your Reserved Item would be with your Instagram ID to avoid that your real name is shown. Or if you don’t have Instagram account, please let us know about it when you contact us.

★Some reserved items are posted over 2 weeks periods which is never posted publicly. The item has been controlled for one customer from beginning.

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